Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes your name, email address, company information, and any other information you choose to provide.

We automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our analytics services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

We may also use your information to personalize your experience, analyze usage patterns, detect and prevent fraud, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform and conducting our business.

We may disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention and Storage

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Your data is stored on secure servers located in data centers that comply with industry standards for security and reliability.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us and request that we limit the processing of your information.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings.

Our Cookie Policy provides detailed information about the types of cookies we use and how you can manage your preferences.

Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

We may use third-party analytics services to help us understand how our services are used and to improve our offerings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards.

When transferring data internationally, we use standard contractual clauses or other approved mechanisms to protect your information.

Children's Privacy Protection

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.

We do not sell personal information as defined by the CCPA. You may exercise your rights by contacting us using the information provided below.

Business Transfers and Changes

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

We will ensure that any successor entity is bound by the terms of this Privacy Policy or a policy that provides equivalent protection.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@retention-pulse.com
Phone: +55-11-3456-7890
Address: Av. Paulista 1578, Bela Vista, São Paulo - SP 01310-200

Effective Date and Governing Law

This Privacy Policy is effective as of January 1, 2026, and is governed by the laws of Brazil. Any disputes arising from this policy will be resolved in the courts of São Paulo, Brazil.

We are committed to protecting your privacy and will continue to review and improve our practices to ensure the highest level of data protection.